（有点偏题了）/blush
从以前常常看到大家的目光焦点都放在提供服务，物品的人员/公司。很少把讨论的焦点放在接受服务的顾客/食客本身。因为，我们所有人无论从事什么行业，在生活中都扮演了顾客的角色。无论你叫计程车，无论你上巴刹买菜，无论你到KTV唱歌，总之大家在生活中都一定扮演着被服务的角色。于是，这类的讨论相对的比较少，因为人总不喜欢讨论自己的缺点，而喜欢放大别人的过失。近年来，渐渐地看到了对‘顾客’品行的讨论，像那个对计程车司机满口恶言，自以为是的年轻人，又像那个向公寓管理员吐口水的两位妇人。这里，也整理了十种顾客类型，你上榜了吗?
1. 怎么样都错型：
Cabin Crew: 'Good Morning Sir!'
Passenger: What's so good about this morning? Stop saying that to me!!
Consultant: Hi Mr X, just to keep you updated that your plan has been accepted on standard term. I will inform you once its incepted and pass you the policy document soon :)
Mr X: What do you mean by accepted on standard term? Do I look substandard to you?!
2. 精明省钱型：
Customer: Will it be cheaper if I buy two?
Boss: Yes mdm! I can give you 5% discount if you buy two.
Customer: Great, so if I buy 4, you can give me 10% discount?
Boss: Erm...
Customer: Okay, I give you discount. 8% ?
Customer: Why I buy there got free gift, here don't have??
Boss: Its different Mdm. You have been patronizing my shop. You know the quality is different.
Customer: Looks the same to me. I don't care. You don't give me free gift I don't buy from you.
（老实说。。。。。。有时候出国购物我也有杀价的倾向 *shy* /blush 但是是微笑着杀价哦。不是凶神恶煞哦！哈哈。希望可以减轻罪恶感，为了省钱，希望老板不要太在意啦 :P)
3.选择恐惧症型
Customer: What's the difference between A and B? How about A and C. How about A and D. How about A,B,C,D,E,F,G? (曾经真的有顾客影印了7个不同公司的同一类计划，让我一一比较，划出差别。约了好多好多次，最后她还是非常苦恼，说还需要多一点时间决定。目前还在决定中）
Customer: Can you take this shoes for me? This, This, That and That.
Customer: Can you get this clothes for me? This, This, That and That.
是的，在Carlo Rino鞋店打工，和百货公司打工的时候，就有好多选择恐惧症的顾客。关键的最后一秒总是整个人缩起来，陷入沉思，而结果往往是留了一堆我需要整理的鞋子和衣服，选择不做选择。
4.乱枪打鸟，伤及无辜型
Patient: Nurse! Can you tell me why my medicine so expensive?!
Nurse: Sorry, I am not in control of this
Patient: What not in control? You work for this hospital right? You don't know why so expensive?
So expensive next time I don't come for check up le. Atrocious ah. You guys are doctors or
businessman? $@%@$)%#)$_
一次，我因为食物中毒而需送院。在办理出院的时候，看到这个病人追着柜台处理账单的护士一直骂，一直质问。老实说，我真的觉得护士也太幸苦了！工作已经很累了，却还要面对这样明明自己无法控制的指控。 自己也曾遇到顾客把气出在自己身上，抱怨的对象却是自己看也没看过的同事！！！
5. 别人的时间和自己的时间不一样型
Customer: Can I book my manicure appointment this Tuesday 1pm?
Retail: Okay. noted.
On Tuesday 1255pm,
Customer: So sorry!!! I am still in a meeting. You must do for me okay. My colours are coming off already. 130pm. 130pm I will be there.
On Tuesday 120pm,
Customer: Hey, so sorry ah! I am still in a meeting. 230pm I can reach.
Retail: Sorry, 230pm we are fully booked.
Customer: I have a important dinner tonight you know!!!! I don't care. 230pm you must do for me.
Customer: I will be earlier today. Around 6pm at Clementi is good.
Consultant: Hi, I will reach earlier to help get seats for us :) See you 6pm :)
At 6pm,
Customer: I will be late. Am still doing some research. 630pm I can reach.
Consultant: Oh okay :)
At 630pm,
Customer: Hey, can we change the location to Boon Lay? I am still at work. Can reach around 715pm.
At 650pm,
Customer: How about next Wednesday then?
6.钱就是圣旨型
像近来那名年轻人对计程车司机的对话：
"I pay Money! You listen to me!"
还频频辱骂司机'idiot'。最后司机的女儿诉说了自己看到父亲被欺负的气愤和难过，我深有感触。的确，无论是谁，都是有父母养，或是抚养儿女的伟大父母。父亲幸苦的工作，让女儿可以上学，安全地把乘客 送到目的地，还遭辱骂，做女儿的一定很心疼。如果你的孩子或父母遭到这样的对待呢。不要不相信Karma。
http://www.straitstimes.com/news/singapore/more-singapore-stories/story/video-passenger-scolding-taxi-driver-goes-viral-20150315
其实顾客付钱，得到了应该有的物品/服务，是你需要，他提供的交易。还钱并不会让你比较高尚，有权利瞧不起，或羞辱。
#Attitudespeaksclass #regardlessofyoureducationlevelnoryourannualincome
7.动手动脚型
最典型的就是最近因为向公寓管理员吐口水，出手打他而上新闻的妇人。
http://news.asiaone.com/news/singapore/cops-probe-condo-row-and-shouting-incident
8.醉翁之意不在酒型
Customer: Can you help me try this for my girl friend?
Retail: Oh okay....
Customer did a 'ultra scan' of the retail girl with his eyes, "you have great figure"...
最后，吃够冰淇淋就离开了。
Customer: Can you meet me at my place?
Consultant: Sir, I do not think its a good idea. How about meeting at the void deck to pass you your document.
Customer: I do not want my neighbours to know what I bought.
Consultant: Alright, I will just drop by a minute to pass you.
At the door, Customer opens the door without a top, and towel covering his lower body.
Consultant passed the document through the door grill and quickly left the place.
9.编剧型
Customer: That day your colleague told me there is this function for this machine. Why I cannot find it now.
Retail checked with colleague: Sorry, my colleague did not mention that.
Customer: I confirm she did. I do not care, I want a full refund!
Retail: Mdm, you have used this machine already, and it has been way beyond the refund period.
Customer: Your colleague told me there is!! She cheated me to buy!
Retail (Show her to other colleagues) : Mdm, which colleague you referring to?
Customer: I think is her.
Retail: She is new mdm. She just join us last week :)
10.天使型
幸好！总还是有天使型的顾客存在，给工作带了许多满足感和快乐。
有些顾客在试穿完衣服后会将它挂好，帮了我们不少。
有些顾客会频频感谢我特地到他们的工作地点或住家附近帮他们做规划。
有些顾客在我完成他们的claim之后频频表示感谢。我永远不会忘记有一名顾客罹患癌症，他的母亲看到我时说她十分感谢上帝让他的儿子遇见我，好让他们少了经济的负担，可以专心养病。也很高兴他之后成功做了移植，已经康复了：）
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| Client's souvenir for me from Taiwan! |
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| Client and her sister handmade Xmas gifts for me! |
感谢这些设身处地，心地善良，带来微笑的天使！！有了这些天使，微笑多了，欢乐也多了。
你，也是天使吗:)
P.S: 明天又将和一位可爱的小小天使庆生 :) 感谢天使的比例目前比较高！
以上纯属个人意见，作为参考。只是希望大家在生活中也注意自己作为顾客的角色。无论是上计程车，买菜，购物，若带着不满恶意，就会有compounded的不满回送。带着微笑，也会有compounded的微笑欢乐回送! :)
:)
